Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“I live across the State of Michigan in the Grand Rapids area now. I drive back to Metropolitan Eye/Lakeshore because I have faith in them and Dr. Klein is awesome!”
“The entire experience was beyond my expectations. Every step/procedure was carefully explained which put me at ease. Nurses kept asking if I was OK and comfortable. Wonderful staff!”
“This is saving me from composing a letter. Which I planned on doing. I was so very pleased with my experience. First of all I love Dr. Clune. The staff there were all so very nice. I was so nervous and they made me feel at ease. Starting with your receptionist, Sue. She put me at ease right from the get go. Truly an asset to your office. As well as everyone else who had anything to do with me. Everyone was so kind and I have no complaints. Both anesthegelogists were wonderful too. I had different one for each surgery. So I would like to thank everyone. I would do it again in a minute. Plus………I can see!”
“All aspects of my surgery were excellent. I can’t say enough about the facility and all the people associated with my experience. I would recommend your facility to anyone I know. Thanks for everything you did.”
“The staff was ABSOLUTELY wonderful kind, cheerful and very compassionate!”